Winston-Salem

Ma’ati Spa

Contact details

707 N Main St

Winston-Salem NC 27101

336-793-2991

Opening times

Mon.Closed
Tue.9:00 am - 9:00 pm
Wed.9:00 am - 9:00 pm
Thu.9:00 am - 9:00 pm
Fri.9:00 am - 9:00 pm
Sat.9:00 am - 9:00 pm
Sun.Closed
  • Price range: $$
Pros
  • I love it here...
  • Always a relaxing vibe when I walk in, great music and I'm immediately offered a drink - usually wine :)...
  • I've never had the same therapist, but the massage experience is always amazing and I don't ever want it to end!
  • The massage was really great and it was nice to spend this time with my family over the holidays...
  • I find that extremely personable and also a great example of a business owner trying to improve...
Cons
  • It's too bad, I always tip well and was planning to buy my sister a massage here to go along with my couple's package groupon because she lives in the area...
  • The meal was nothing extraordinary, bordering on the bland side, but certainly not bad...
  • While not nearly as bad as some of the other reviewers detailed,the experience leaves alot to be desired...
  • The area isn't too bad - it appears that several of the older warehouses are being converted into Condos/Leased Office space...
  • She's had more massages than I have, so her evaluation was not bad, but not super memorable...
Service & Staff
  • The staff was super helpful in carrying out the surprise and it worked out perfect!
  • I called on Monday to schedule a couple's a massage and received an answering service in the middle of the day...
  • I called again on Tuesday and was told I needed to wait until someone called me back to schedule since I had a groupon (after the rep spent 30 mins on the phone with me setting up the appt)...
  • After speaking with her manager, she called me back to offer an appt this week but at this point I've spent literally 1 hour of my life trying to make a simple spa appointment...
  • Feb 2013 update:The owner has reached out to me personally to tell me that their services and overall experience have improved...
Food & Drinks
  • I arrived early to my appointment and was first greeted by Carlton the receptionist with beverages (water, wine,tea) followed by a delicious platter of fruits...
Atmosphere
  • There are comfortable seats and the decor is nice (art objects, color scheme), but the openness of the room and the lack of natural light isn't conducive to relaxation...
  • A TV with randomly displaying pictures accompanied by an assortment of traditional jazz and world music was playing...
Prices
  • The 1st rep told me this would be fine at no additional charge, the "groupon scheduler" told me that it would be an additional $20...
  • I'm only in town for the week and I'd rather pay full price at a different spa than to get nickled and dimed and passed around when trying to use a groupon at this spa...
  • For $99, it was a lot to promise, and sadly, they fell quite short...
  • I did leave a tip, because they did their job satisfactorily, even with the confusion about the appointment time, and they have bills to pay too...
Summary
  • I finally got a call back today from the "groupon scheduler" and she informed me that I wouldn't be able to get in until next month because they only accept a certain number of groupon appts per day...
  • Original Review:Don't want to pile on these guys, but they have a ways to go to garner a return trip or recommendation from me...
  • The overall experience was nothing like it was billed...
  • finally, a woman came out and down the hall, and I told her that we were the 6pm appointment for a 60-min couples massage...
  • and then went back to the therapy room and came back out a few minutes later with a gentleman who talked with us and apologized for the mix up - and said to the girl "no see here they are right here" of course, he called me 'Rich" and I finally had a chance to say "No, it's Brent, but that's ok...
Rating
Average user rating - 78 out of 100.

336-793-2991 reverse phone lookup

  • Phone 336-793-2991 owned by Ma’ati Spa, Massage, Skin Care, Reflexology, Massage, Day Spa in Winston-Salem, NC.
  • Ma’ati Spa address: 707 N Main St, Winston-Salem, NC, 27101

How to call Ma’ati Spa from abroad:

+1 336 793 2991

Dialing formats:
  • 336-793-2991
  • 3367932991

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Business info
Accepts Credit Cards
Accepts Insurance
By Appointment Only
ParkingStreet
Wheelchair Accessible