Kailua-Kona

Budget Car Rental

Contact details

73-361 Kupipi St

Kailua-Kona HI 96740

808-329-8511

Opening times

Mon. 8:00 am - 5:00 pm
Tue. 8:00 am - 5:00 pm
Wed. 8:00 am - 5:00 pm
Thu. 8:00 am - 5:00 pm
Fri. 8:00 am - 5:00 pm
Sat. Closed
Sun. Closed

Opening times not confirmed.
Pros
  • Finally thank God, the concierge at our hotel (Mauna Lani) knew someone there and called and took care of it in 2 seconds, which was great ...
  • Isaac Flores provided great customer service !
  • I'm a happy camper!
  • Budget made the whole process nice and easy...
  • The car was simple, and that is all we needed - it got the job done and was in good condition...
Cons
  • Upon return bad surprise - regardless of gas used, they take all $52!
  • tl;dr: This place will rip you off and Budget customer service is about as bad as it gets - go to Alamo instead...
  • The worst all-time rental place...
  • Ok, had a bad experience here by not reading the fine print!
  • We take partial blame for not reading the paperwork carefully prior to getting the car, but Budget's handling of this was equally horrible --from inclusion of the charges which we specifically didn't want to the contact with the super visor from hell...
  • This was the worst rental car experience I've ever had...
Service & Staff
  • This time I talked to a customer service rep who said the only people who can fix that are at the local station, so she transferred me there, no one answered and it went to voice mail...
  • OMG I have never talked to a customer service person in my life who was so incredibly rude and uncaring!
  • Well, let's look at the math:Original rental agreement: $250 for 5 daysProposed upgrade agreement: $75 for 5 days + original rental agreement = $325Actually processed upgrade agreement: $75 *per day* for 5 days + original rental agreement = $625I'm still not seeing how we arrived at $800...
  • The woman at the counter in Hilo was very sweet, however it took me 3 hours of my vacation time to extend our reservation for 1 day...
  • we have people waiting for that car!
Food & Drinks
  • This singular event wont stop me from using Budget as a whole but experiencing the manager and employee exchange has left a sour taste in my mouth for customer service at this location...
Prices
  • Guy in the office told me they didn't have ford focus anymore so will give me ford fiesta instead (tiny crap car) for the same price or I can buy an upgrade for mustang...
  • Fuel option - guy explicitly told me it's beneficial regardless of gas I use/leave in tank as their gallon rate is 10c below current market price...
  • So I did get it assured whatever is left in the tank upon return would be subtracted from $52 dollars of fuel option price...
  • I made a reservation for about $250 through Costco Travel, show up at the airport in Kona to pick up my car, and they offered me an upgrade for $75, which was a 77% discounted rate...
Summary
  • She finally managed to get the manager (Wes) on the phone and he said that the upgrade was $75 *per day*...
  • When my wife finally got through to a representative to ask about extending the representative responded "No way!
  • Friendly staff but the overall service is staggering...
  • Prick Super visor, we finally got a portion the the charges waived, but only after Mr...
  • after saying no 4 times they finally understood...
  • There were clearly pros and cons, but definitely not a bad experience overall...
  • Highly recommend ed...
Rating
Average user rating - 48 out of 100 .

808-329-8511 reverse phone lookup

  • Phone 808-329-8511 owned by Budget Car Rental, Car Rental, Budget Rental Cars, Car Rental Airport located in Kailua-Kona, HI.
  • Budget Car Rental address: 73-361 Kupipi St, Kailua-Kona, HI, 96740

How to call Budget Car Rental from abroad:

+1 808 329 8511

Dialing formats:
  • 808-329-8511
  • 8083298511

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