Kailua-Kona

Alamo Rent A Car

Contact details

Keahole Airport Rd

Kailua-Kona HI 96740

808-329-8896

Opening times

Mon. 8:00 am - 5:00 pm
Tue. 8:00 am - 5:00 pm
Wed. 8:00 am - 5:00 pm
Thu. 8:00 am - 5:00 pm
Fri. 8:00 am - 5:00 pm
Sat. Closed
Sun. Closed

Opening times not confirmed.
Pros
  • Despite having 25k miles of Hawaii rental car mileage, the Jeep ran well and had an excellent stereo...
  • The lady I spoke with was very nice ...
  • For the price I paid, the car was not in good shape: dents, scratches everywhere and the interior was a dirty, muddy mess...
  • But overall the agents were nice ...
  • (definitely thinking of investing in a Avenger Dodge) gas mileage was excellent , and literally we used 800 plus miles on our 3 day 2 night stay on the Big Island & we only filled up twice!
Cons
  • The first had an engine light on, and the second was low on windshield fluid and smelled bad inside...
  • Alamo rent a car in Kona, HI was awful !
  • But by then this place had already left a bad taste in my mouth...
  • I wouldn't reccomend Alamo to my worst enemy...
  • I can be a pretty tough critic on poor customer service ...
Service & Staff
  • We had to wait for 10-15 minutes for an Alamo's shuttle...
  • Several Enterprise shuttles came by while we waited...
  • We spent several minutes inspecting the SUV before we left and made sure the agent knew about all the damage that we found...
  • One would think that would have been helpful information...
  • Arrived from Oahu early in the morning around 545am on a Tuesday, waited for Alamo's shuttle bus, which arrived shortly as we waited in the designated area to be picked up, the driver was friendly & grabbed our bags to place on the bag holder, we arrived to Alamo's destination within less then 5 min...
Food & Drinks
  • We had bought too much food for our condo and brought it into them and they took the unopened food , our gift back to them for being so nice to us...
  • He said that tends to happen when you leave food in the car!
  • (How would he know if I left food in the car or not!
  • Other reviewers mentioned roaches, so I made sure to keep any food out of the car and never had any issues...
Prices
  • I was told that for a Camaro, I would have to pay an additional $25 per day for "premium"...
  • Also, when renting out a vehicle, do not fall for they're "return with an empty tank - our gas is cheaper and we just pre-charge you" yeah NEGATIVE!
  • Just doing the calculations its cheaper to fill up gas at Costco or 76 b/c if you don't run the gas to empty they still charge you for an "empty gas tank", which personally is bull - but ofcourse they have to make money somehow...
  • Once we returned the vehicle, we just parked it where the drop-off area was & one of the guys came to take down the ODO miles & grab the keys, gave us the receipt and informed us that they will charge us the regular $95 we were originally charged...
Summary
  • definitely great vehicle and good service , would recommend them when you are coming to the big island!
  • After finally arriving at Alamo and standing in a long line of people (all of whom had the unfortunate experience of waiting at the airport with us) the unapologetic representative, who was obviously on island time, had to fill out the rental agreement by HAND so it took me another 20 minutes until I was actually behind the wheel of my rental!
  • Good recommend ation...
  • Everything was minor, but having the added protection eased our minds a bit...
  • I would definitely recommend it...
  • Everything worked good on the car and it got us all around the island...
  • ) When I told him that I had lived on the island for almost 20 years of my life and have NEVER had insect problem s with cars, he became flustered and finally was able to spit out an apology...
Rating
Average user rating - 58 out of 100 .

808-329-8896 reverse phone lookup

  • Phone 808-329-8896 owned by Alamo Rent A Car, Car Rental, Alamo Car Rental Kailua Kona, Car Rental Airport Kailua Kona located in Kailua-Kona, HI.
  • Alamo Rent A Car address: Keahole Airport Rd, Kailua-Kona, HI, 96740

How to call Alamo Rent A Car from abroad:

+1 808 329 8896

Dialing formats:
  • 808-329-8896
  • 8083298896

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